User guide
Troubleshooting
The most common problems, why they happen and what to do. If none of this solves it, write to us.
Step 1: No ad shows on my site
A space with the right code always shows an ad, even if it is one of adPluga's. If nothing shows, the code is not on the page you opened.
If it does not happen: Check you published the page and that the code is on it. If you use a cache plugin, clear the cache. If your browser has an ad blocker, turn it off for your site.Step 2: Only adPluga ads show
adPluga's own ads show when there is no paid ad for that space, and while the site is not confirmed.
If it does not happen: Confirm the site under Inventory › Properties and check the adPluga network is on in Settings › Account. Paid ads depend on the brands advertising in your country and size.Step 3: The site does not confirm
By code, we look for the key on the published home page. By email, the link goes to an address on your domain.
If it does not happen: Put the code on the home page and check it is open to the public. If the site does not let us see the code (Wix, for example), confirm by email, DNS or meta tag.Step 4: Earnings are at zero
Earnings only count in Live, with the site confirmed, and only paid ads earn.
If it does not happen: Check the Live / Test switch at the top of the dashboard, the site's confirmation and whether the adPluga network is on.Step 5: My ad does not show on other sites
On other people's sites, an ad only shows after adPluga approves it and while the wallet can pay for a tap.
If it does not happen: Check in Ads that it is approved, top up if needed, and check that today's maximum was not reached (the day changes at midnight UTC) and the end date has not passed.Step 6: I do not get the emails
Notices go to the address you created the account with.
If it does not happen: Look in spam and check the account's email. Choose what you get under Settings › Notifications.